Privacy Policy

This Privacy Policy explains how CrossEnergy collects, uses, and protects personal information when you use our website and contact forms, including SMS consent and messaging disclosures.

Information We Collect

We may collect the following information when you fill out our contact form or request assistance:

• Name
• Email address
• Phone number
• Message details

How We Use Information

We use collected information to provide load matching, dispatch support, customer service, and communication about shipments or delivery updates.

SMS Messaging and Consent

When you opt in to receive SMS messages, CrossEnergy may send informational messages related to load updates, pickup and drop-off confirmations, and urgent dispatch notices.

By opting in, you agree to receive SMS messages from CrossEnergy. You may reply STOP to opt out or HELP for support. Message and data rates may apply. Messaging frequency may vary.

Opt-In and Consent

SMS consent is optional and must be explicitly provided by selecting the consent checkbox on our contact form. You may withdraw your consent at any time by replying STOP or contacting us directly.

SMS Terms of Service

By opting in, you agree to receive SMS messages related to your dispatch and load updates from CrossEnergy. Messages may include informational updates, confirmations, and urgent dispatch notices consistent with the selected SMS use case.

Standard disclosures include:

• Reply STOP to opt-out
• Reply HELP for support
• Message and data rates may apply
• Messaging frequency may vary
• Visit this Privacy Policy for additional terms and conditions

Sharing of Information

CrossEnergy does not share personal information obtained through SMS opt-ins with third parties or affiliates unless required by law or to deliver our services.

Contact

If you have questions about this Privacy Policy or your consent preferences, please contact us through the form on the website or by calling our support number.